Refund policy

Return & Refund Policy

30-Day Return Policy

At Baghaust, we accept eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, your return request must be submitted within this 30-day period and the product must meet the return requirements described below.

Eligible Returns

We accept returns for both defective and non-defective products, provided the product meets our return requirements.

To be eligible for a return:

The product must be new, unused, and in its original condition.
All original tags, packaging, and accessories should be included.
The product must not show signs of use, wear, damage, or misuse.
The return request must be submitted within 30 days of delivery.

Items That Cannot Be Returned

We may not accept returns for products that:

Have been used, worn, or damaged after delivery.
Are returned without their original packaging, tags, or included accessories where applicable.
Have been intentionally altered or modified after delivery.

How to Request a Return

To request a return, please contact our Customer Support team at:

Email: support@baghaust.shop

Please provide:

Your order number.
The reason for the return.
Clear photos of the product and packaging when applicable, particularly for damaged, defective, or incorrect items.

After reviewing your request, our support team will provide the return instructions and return address.

Please do not send a return to an address other than the return address provided by Baghaust.

Return Shipping

For eligible returns, Baghaust provides a prepaid return label at no cost to the customer.

The return label is included with the package, and customers will not be charged a return shipping fee for an eligible return.

We recommend securely packaging the product to help prevent damage during return transit.

Return Requirements

Before sending your return, please make sure that:

The product is securely packaged.
Original packaging, tags, and accessories are included where applicable.
The return is shipped according to the instructions provided by our support team.
Your order number or proof of purchase is available if requested.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue as quickly as possible.

Please provide your order number and clear photos of the product and packaging.

After reviewing the issue, we may provide an appropriate resolution, which can include a replacement, exchange, or refund, depending on the circumstances and product availability.

Eligible damaged, defective, or incorrect-item returns are handled at no additional return shipping cost to the customer.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact our Customer Support team within the 30-day return window.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, our support team will work with you to determine an available alternative or refund option.

Order Cancellation or Changes

If you need to cancel or change an order, please contact us as soon as possible after placing your order.

You may request a cancellation or order change within 24 hours of placing your order.

After this period, an order may already be in preparation or processing, and we may not be able to make changes or cancel it.

If an order cannot be cancelled because processing has already started, you may request a return after delivery according to this Refund & Return Policy.