Privacy policy
Baghaust operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a carefully curated and secure shopping experience (the "Services"). Our goal is to make your shopping journey simple, enjoyable, and trustworthy from the moment you visit our website until your order is delivered.
Baghaust is powered by Shopify, which enables us to provide the Services to you through a secure and reliable e-commerce platform. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, create an account, place an order, contact our support team, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you as an individual. This does not include information that has been anonymized or de-identified so that it can no longer be connected to you.
Depending on how you interact with Baghaust, where you are located, and what is permitted under applicable law, we may collect or process the following categories of personal information:
Contact details – such as your name, billing address, shipping address, phone number, and email address so we can process and deliver your orders and communicate with you when needed.
Financial information – including payment card details, payment confirmations, transaction references, and other payment-related information required to complete your purchase securely through our payment partners.
Account information – such as your username, password, security questions, preferences, and account settings if you choose to create an account with us.
Transaction information – including the products you view, add to your cart or wishlist, purchase, return, exchange, cancel, and your order history with Baghaust.
Communications with us – including emails, chat messages, support requests, feedback, reviews, and any information you provide when contacting our customer support team.
Device information – such as your IP address, browser type, operating system, device identifiers, and network connection details to help us maintain website security and improve performance.
Usage information – including how you browse our website, which pages you visit, how long you stay, what products you interact with, and how you navigate through our Services so we can improve your shopping experience.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you – when you create an account, place an order, subscribe to our newsletter, contact customer support, submit a review, participate in promotions, or otherwise provide information through our Services.
Automatically through the Services – when you visit our website, use our features, or interact with our products and services. This may include information collected through cookies, pixels, analytics tools, and similar technologies.
From our service providers – including payment processors, shipping partners, customer support platforms, analytics providers, cloud hosting services, and other technology partners that help us operate and improve our store.
From our partners or other third parties – such as marketing partners, advertising platforms, and other business partners where permitted by applicable law and consistent with this Privacy Policy.
How We Use Your Personal Information
Depending on how you interact with Baghaust and which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your information to process and fulfill your orders, verify payments, arrange shipping and delivery, manage returns and exchanges, maintain your account, remember your preferences, and provide customer support. We may also use your browsing and purchase history to personalize your shopping experience, recommend products that may interest you, and continuously improve our website, products, and overall customer experience.
Marketing and Advertising
With your consent where required by law, we may send promotional emails, special offers, product updates, and marketing communications. We may also show you relevant advertisements on our website and on other online platforms based on your previous interactions with Baghaust, such as products you viewed or added to your cart. You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Security and Fraud Prevention
Protecting our customers is extremely important to us. We use personal information to verify accounts, detect and prevent fraudulent transactions, monitor suspicious activity, secure our website and payment systems, investigate potential misuse of our Services, and comply with security and legal requirements. If you create an account, you are responsible for keeping your login credentials confidential and secure.
Communicating with You
We use your contact information to send order confirmations, shipping updates, delivery notifications, customer service responses, account-related notices, and other important communications necessary to provide our Services effectively and maintain our relationship with you.
Legal Reasons
We may process your personal information to comply with applicable laws and regulations, respond to lawful requests from government authorities or law enforcement, resolve disputes, enforce our Terms of Service and other policies, protect our legal rights, and defend against potential legal claims.
How We Disclose Personal Information
We only share your personal information when necessary to operate our business, fulfill your orders, provide our Services, or comply with legal obligations. Depending on the situation, we may disclose information in the following circumstances:
- With Shopify, vendors, and service providers who help us operate our store, process payments, provide customer support, manage technology infrastructure, analyze website performance, store data securely, fulfill orders, and arrange shipping and delivery.
- With business and marketing partners to provide advertising and promotional services. For example, Shopify may help us deliver personalized advertisements based on your interactions with our store and other online activity. These partners process information according to their own privacy policies, and where applicable you may have the right to opt out of targeted advertising.
- When you request or authorize us to share information, such as providing your shipping details to a courier service, connecting through social media integrations, or using third-party login services.
- With our affiliates or companies within our corporate group where necessary for business operations and customer support.
- In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets, and where required to comply with legal obligations, respond to lawful requests, enforce our policies, or protect the rights, safety, and security of Baghaust, our customers, and others.
Relationship with Shopify
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services securely. When you use our website, some of your personal information is collected and processed by Shopify to operate the store, process payments, improve platform performance, and maintain security.
Information you submit through our website may be transmitted to and processed by Shopify and certain trusted service providers located in countries other than your own. Shopify may also use information collected through interactions with our store and other Shopify merchants to provide enhanced features, improve fraud prevention, and support personalized shopping and advertising experiences.
For more information about how Shopify collects and processes personal information, please review the Shopify Consumer Privacy Policy: https://privacy.shopify.com/en
If you wish to exercise privacy rights related to information processed directly by Shopify, you may visit the Shopify Privacy Portal: https://privacy.shopify.com/en
Third Party Websites and Links
Our Services may contain links to websites, social media platforms, payment providers, courier services, or other third-party websites that are not owned or controlled by Baghaust. If you choose to visit any of these external websites, we encourage you to review their privacy policies and terms of use before providing personal information.
Baghaust is not responsible for the privacy practices, security measures, content, accuracy, or reliability of third-party websites. Any information you choose to share on public or semi-public platforms, including social media, may be visible to other users and may be subject to the privacy policies of those platforms. The inclusion of a third-party link on our website does not imply that we endorse or control that website or its operators.
Children's Data
Our Services are intended for adults and are not designed for children. We do not knowingly collect personal information from children under the age of majority in the jurisdiction where they reside. If you are a parent or guardian and believe that your child has provided personal information to Baghaust, please contact us using the contact information provided below so that we can promptly review the request and delete the information where appropriate.
As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under the age of 16 for targeted advertising or similar purposes as defined under applicable privacy laws.
Security and Retention of Your Information
We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to help protect your data from unauthorized access, misuse, alteration, or disclosure. While we continuously work to maintain a secure shopping environment, please understand that no method of data transmission over the internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute or "perfect" security. We also encourage you not to send sensitive or confidential information through unsecured communication channels.
We retain your personal information only for as long as it is necessary to provide our Services, fulfill your orders, maintain your account, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. When your information is no longer required for these purposes, it will be securely deleted or anonymized in accordance with applicable laws.
Your Rights and Choices
Depending on your location and the privacy laws that apply to you, you may have certain rights regarding your personal information. These rights are intended to give you greater control over how your information is collected and used. Please note that these rights may vary by country or region, are not absolute, and may be subject to legal limitations.
Right to Access / Know
You may have the right to request access to the personal information we hold about you, including details about how it is collected, used, and shared.
Right to Delete
You may request that we delete the personal information we hold about you, subject to certain legal or operational obligations that require us to retain specific information.
Right to Correct
If any of your personal information is inaccurate, incomplete, or outdated, you may request that we correct or update it.
Right of Portability
Where permitted by applicable law, you may request a copy of your personal information in a commonly used electronic format or ask us to transfer it to another service provider where technically feasible.
Right to Opt out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale, sharing, or processing of your personal information for targeted advertising purposes. If these rights apply to you, you can exercise them through the options provided on our Services where available.
If you visit our website with the Global Privacy Control (GPC) signal enabled, we may recognize this signal as a request to opt out for the browser and device you are using, where required by applicable law. If your browser can be linked to your Shopify account, Shopify may also apply this preference to your account where appropriate.
To learn more about Global Privacy Control, please visit: https://globalprivacycontrol.org/
At this time, other "Do Not Track" browser signals may not be recognized unless required by applicable law.
Managing Communication Preferences
From time to time, we may send promotional emails, newsletters, special offers, and product updates that we believe may be of interest to you. If you no longer wish to receive marketing communications, you can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.
Please note that even if you choose to opt out of promotional messages, we may still send you important non-promotional communications, such as order confirmations, shipping updates, account notifications, security alerts, or customer service responses.
You may exercise any of these rights by contacting us using the contact information provided below or by using any available options within our Services.
To learn more about how Shopify processes personal information and the rights available for data handled directly by Shopify, please visit: Shopify Consumer Privacy Policy: https://privacy.shopify.com/en
We will never discriminate against you for exercising your privacy rights. To protect your information, we may ask you to verify your identity before processing your request. Where permitted by law, you may also appoint an authorized representative to submit a request on your behalf. In such cases, we may require proof of authorization and additional verification before fulfilling the request.
We aim to respond to all legitimate privacy requests within the timeframes required under applicable law.
Complaints
If you have any questions, concerns, or complaints about how Baghaust collects, uses, or processes your personal information, we encourage you to contact us first using the contact details provided below. We are committed to reviewing your concerns carefully and working with you to resolve them as quickly and fairly as possible.
Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority if you believe your privacy rights have not been handled appropriately.
International Transfers
To provide our Services efficiently, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside. These countries may have different data protection laws than those in your jurisdiction.
Whenever personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information. Where required by applicable law, transfers outside the European Economic Area (EEA) or the United Kingdom are carried out using recognized legal mechanisms, including the European Commission's Standard Contractual Clauses or other approved transfer safeguards, unless the destination country has been officially recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or regulatory obligations. Any updates will be published on this page, and the "Last Updated" date will be revised accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our Services after any updates become effective constitutes your acceptance of the revised Privacy Policy.